Fitbit Zip manual user guide. How to sync Fitbit Zip to dashboard.
When you buy new Fitbit Zip Wireless Activity Tracker you will get Fitbit Zip Wireless Activity Tracker, Clip, Battery Door Tool, Wireless Sync Dongle and 3V coin battery, CR2025 in the box.
If you are having trouble in syncing your Zip to your dashboard, then you need to follow the steps below. This article is base on Fitbit official site. The complete Fitbit Zip Manual is available here.
Fitbit Zip will automatically sync through your computer approximately every 15 minutes if the following requirements are met:
- There is new data to upload
- Your computer is powered on, awake, and connected to the Internet
- Your wireless sync dongle is inserted into a USB port and recognized by the computer
- Fitbit Connect is installed and running
- Your tracker is within 15-20 feet of your computer
However, if you aren’t seeing your tracker’s data on your dashboard, please try the following steps.
Make sure that your Zip is paired with your Fitbit account.
You can log into your Fitbit account and click the gear icon in the top right corner. You should see an icon representing your tracker in the drop-down menu. However, if you don’t see an icon in this menu, it means that no tracker paired with the account. If so, you should follow the instructions to set up Fitbit tracker on a computer. You can get it here.
Fitbit Zip Manual
Confirm that the fitbit connect application recognizes your wireless sync dongle.
You need to make sure that your wireless sync dongle is plugged into the computer’s USB port.
If you are using a PC, then you need to right click the Fitbit Connect icon in the system tray. You should see “USB Dongle Connected” displayed in the pop-up menu. This message will be in gray text.
If you are using Mac, you can click the Fitbit Connect icon in the menu bar. You should see “USB Dongle Connected” in the drop-down menu.
You can also open the Main Menu of Fitbit Connect and look to the top of this window. If you see the message “USB Dongle Disconnected” in this window or in your menu, your dongle is improperly inserted or is not being recognized. In this case, insert your dongle into a different USB port on your computer, ensuring that it is placed directly into the computer and not into an accessory or USB hub.
Force (manually) sync your Fitbit Zip
You can force sync your tracker manually with the steps below:
bring your Zip near to the plugged-in dongle, and make sure that it has power by tapping its display or pressing its button.
Open the Main Menu of Fitbit Connect and click Sync Now.
You may be asked to sign in, after which your tracker should sync with your account.
Restart your Zip.
If you’re still unable to sync, you can restart your Zip and try syncing again. Visit here to get instruction to restart your Zip, here.
Reinstall fitbit connect
If you are still having trouble syncing your Zip, then you may need to reinstall the Fitbit Connect software. Visit here to get instructions to reinstall Fitbit Connect.
For more detail and complete guide in using your Fitbit Zip, you can download the Fitbit Zip Manual here.